in the skype 3.0 beta that i am using they added a bunch of features. one of them is a new button in the chat window offering the user to “do more”. this is currently used for games, but seems like a type of a place to throw in junk.

following on my previous post on what makes me switch between online services i’d like to extend a small piece of advice to skype/ebay: do less.

there is also an additional tab on the main window for joining “live conversations”. doesn’t seem like a mass market feature to me.

they should look at what happened to icq, aim, yahoo and msn. too many features are hurting the user experience. their challenge is how to promote new capabilities to the user, but whatever the new feature is, it does not worth messing up the user experience.

their core business is free (or cheap) calls made simple, and getting people to buy skype credits (mostly for skypeout and skypein). this is where they should focus.